The Determinants Affecting Performance of Private Security Service Providers in Kigali, Rwanda
Keywords:
Private security service providers, Technology, Capacity building, regulation, TOPSEC Investment Ltd.Abstract
The private security industry in Rwanda is facing several challenges, which hinder the performance of private security service providers. The current study, therefore, sought to investigate the determinants affecting the performance of private security service providers in Kigali, Rwanda: A study of Topsec Investment Ltd. The specific objectives included; determining the effect of technology, capacity building, and regulations on the performance of private security service providers. The securitization theory is the anchor supported by the industrial organization theory. Mixed methodology and concurrent triangulation design were adopted. The results showed that the use of technology, capacity building, and regulation has a positive and significant effect on the efficiency of private security service providers. The findings further indicated that a combination of technology adoption, capacity building, and regulations explained sixty-two percent of total variations in the performance of PSSP. The study concluded that technology, capacity building, and regulation contributed significantly to the effectiveness of PSSPs. The study recommends the need for private security firms’ management to improve the quality of technology devices by adopting modern equipment; should improve capacity building through quality training programs, regular training, and regular review of training standards. RNP should streamline regulations relating to PSSP. The study makes a significant contribution to the security sector by providing empirical evidence on the impact of technology, capacity building, and regulations on the performance of private security service providers.
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