Human Resource and Leadership

Influence of Strategic Human Capital Development on the Performance of Tourism Organizations in Tanzania

Gervas Abel Mweta — 2024-09-17

Purpose: The study aimed to determine the influence of strategic human capital development on the performance of tourism organizations in Tanzania.

Methodology: The study employed cross-sectional survey design to achieve the objective. The target population of this study included private and public tourism-related organizations with their umbrella organizations such as Government boards, Authorities, and Associations. A total number of registered and licensed tourism organizations that had more than 10 years was 1005. The researcher sampled 280 respondents from 140 organizations that included all categories established in this study. Data was collected using both primary and secondary procedures which were analyzed by statistical tools aided by the SPSS program. Reliability of the questions was done by use of Cronbach’s alpha where the adequate threshold was considered. A normality test was done for dependent variable to aid subsequent analysis. Factor analysis was also done to reduce the qualitative data to a meaningful size. Logit model analysis was used to understand the relationship between the independent variables and dependent variables.

Results: Logistic regression model was statistically significant, χ²(1) = .747, p < .05. Results revealed that strategic human capital plays a sensitive role in influencing the tourism performance in organizations.

Conclusion: The study concluded that human capital plays a contributory role in the performance of tourism in the country. It was expected that strategic human capital will play a unique role in growth of revenue in the organization hence return on investment is realized. Therefore, the results marked a strong relationship that exists between strategic human capital and the performance of tourism in Tanzania.

Work-Life Balance Practices and Employee Performance in Public Universities in Kenya

Monica Achieng Agunda — 2024-09-22

Purpose: The study examines the influence of work-life balance practices on the employee performance of public universities in Kenya. The specific objective is to find out how work-life balance constructs (work-family conflict, flexible work arrangements, stress, burnout, psychosocial support) influence employee performance at public universities.

Methodology: Descriptive survey design was used guided by Spill over theory, and a positivism philosophy. The target population of the study comprised all employees in 30 accredited public universities in Kenya with a total population of 35,502 employees. A sample size of 385 employees was obtained using the statistical formula of Fisher for calculating sample size and respondents were chosen using a stratified random sampling technique.

Results: The study found that there was a significant positive correlation between work-life balance and employee performance with a regression coefficient of (β = .844, p ˂ .000). Work-life balance constructs accounted for 71.1% variation in employee performance. This means that when work-life balance practices are well managed, employee performance is likely to increase.

Conclusion: The study recommends that public universities in Kenya should focus on improving their work life balance practices to improve their employee performance.

Employee Training and Delivery of Services at the Postal Corporation of Kenya

Mutuku Irene Ngii — 2024-11-07

Purpose: Service delivery is an essential aspect for an organization to gain competitive advantage, since service delivery deals with how a service or a product is delivered to the client and whether it’s fairly or unfairly done hence determining prosperity or downfall of organization. A sure way of realizing full potential of an organization is use relevant human resource development mechanisms appropriately. Human resource development mechanisms describe an organization’s strategies of investing in activities and programs that are intended to develop competence, skills, and knowledge of employees. The study aimed to examine possible association between employee training efforts and service delivery in Postal Corporation of Kenya in Nairobi.

Methods: The study is anchored on SERVIQAL model and it deployed a positive research philosophy paradigm and quantitative research design, targeting a population of 400 respondents comprising 300 employees and 100 clients, 40% sample size is obtained from target population translating to 160 respondents.

Results: Key finding of the study was that employee training is a significant determinant of service delivery at Postal Corporation of Kenya. As such, the corporation’s efforts at enhancing the capacity of its employees were established to be significantly linked to the quality of the corporation’s services.

Conclusion: The study recommends deliberate planning and enhancement of the employees’ skills and knowledge to ensure continued competitiveness of the corporation.