HOWARD , I. P. .; SUMBIRI, D. .; JONATHAN, K. Proposing a Unified Framework for Evaluating Chatbot Efficiency in Banking and Insurance Industries. Journal of Information and Technology, [S. l.], v. 5, n. 6, p. 44–55, 2025. DOI: 10.70619/vol5iss6pp44-55. Disponível em: https://edinburgjournals.org/journals/index.php/journal-of-information-technolog/article/view/568. Acesso em: 8 dec. 2025.