MUTESI, D. .; NGUGI, D. J. .; DJUMA, D. S. . Enhancing Customer Service in Financial Institutions Through Automated Complaint Classification: A Machine Learning Approach. Journal of Information and Technology, [S. l.], v. 5, n. 8, p. 61–71, 2025. DOI: 10.70619/vol5iss8pp61-71. Disponível em: https://edinburgjournals.org/journals/index.php/journal-of-information-technolog/article/view/608. Acesso em: 5 dec. 2025.