Journal of Information and Technology

Record Management Technology and Information Service Delivery at the Land Registry in Nyandarua County, Kenya

Muruguru Ruth Njeri, Gichohi Paul Maku , Lawrence Muriira — Mon, 03 Oct 2022 00:00:00 +0000

Kenya's devolved government established by the 2010 constitution places land management and administration under county government to take information services closer to the general public. Therefore, this function is a key duty of the Department of Lands, Housing, and Physical Planning in most Counties in Kenya. Previous studies reveal that most land registries cannot deliver efficient customer information services. This research aimed to determine the extent to which institutional factors enhance information service delivery at land registration in Nyandarua County. It mainly focused on improving information service delivery through record management technology. New Public Management Theory grounded this study and adopted the descriptive survey research design. The target group included all 53 staff working in the land registry: 19 land administration, four housing, 17 surveys and mapping, 12 physical planning personnel, and the county land registrar. Data was collected using questionnaires and an interview guide. To address the validity and reliability of the research instruments, a pre-test was conducted. SPSS was used to analyze the quantitative data, where descriptive and inferential statistics were employed to summarize information and test hypotheses, respectively. The thematic method was used to analyze the qualitative data. The study found that the operations at the Nyandarua land registry were still manual. This resulted in sluggishness in the delivery services, inaccuracies, poor record storage practices, poor efficiency and effectiveness in service delivery, client dissatisfaction, and lack of remote access to services. The Land Registrar in partnership with the County administration should buy and install relevant records management technology at the Nyandarua land registry to improve information service performance. The study underscored the essence of embracing records management technologies in enhancing information service delivery in land registries.

The Nature of Information Products for Supporting Digital Learning in Selected International High Schools in Mombasa County

Kigen Lucy, Gichohi Paul Maku , Kithinji Winfred — Tue, 18 Oct 2022 00:00:00 +0000

The learning institutions’ libraries are expected to provide diverse online products and services for academic excellence. Nevertheless, there has been poor library support for effective implementation of digital learning systems in international schools in Kenya. The study had a purpose of examining the nature of equipment and facilities available in the library for supporting digital learning in international high schools with particular reference to Aga Khan Academy and Oshwal Academy Senior School Libraries in Mombasa County. The study used a descriptive research design. Information was gathered from principals, teachers, librarians and heads of departments. Descriptive statistics such as mean, percentage and frequency were utilized. Linear regression analysis and Pearson Correlation analysis were used in this study. The study discovered that information products and services supported digital learning in international high schools. The institutions were doing their best however, there were shortcomings related to lack of adequate finances, appropriate e-learning providers and cyber insecurity concerns. The study concluded that the schools were unable to keep tabs with change in technology. This was because it was a challenge in always purchasing computers, installing more faster internet and other expenditures whereas the institution has other expenditures such as salaries, food and beverages, repair and maintenance among others. The recommendations were that the international school management should come up with fresh methods of sourcing for more funds from well-wishers, corporates and stakeholders so that they are able to have enough resources to fund digital learning. The management should liaise and enter partnership with various corporates such as Safaricom, Telcom and Airtel for supply of 5G internet at subsidized rates. The partnership should cover for installation and frequent update of ICT infrastructure at low costs.