Gachina , Minnie, and Dr. Patrick Mbataru. “Effect of Implementation of Quality Management System through Customer Training on Customer Satisfaction in Higher Learning Institutions: A Case of Zetech University, Kenya”. Journal of Public Policy and Governance 2, no. 2 (November 15, 2022): 21–30. Accessed October 30, 2024. https://edinburgjournals.org/journals/index.php/journal-of-public-policy/article/view/129.