Mobile-Phone-Driven Communication Patterns and Family Functionalities Among Selected Families in CITAM Ngong, Kajiado County

Abstract

The rapid integration of mobile phones into family life has significantly transformed communication patterns within households worldwide. While mobile phones have enhanced accessibility, coordination, and convenience, excessive and unregulated use has increasingly raised concerns about their impact on family relationships and overall family functioning. This study examined how mobile phone-driven communication patterns shape family functioning among selected families within Christ Is the Answer Ministries (CITAM) Ngong in Kajiado County, Kenya. Guided by Family Systems Theory, Technological Determinism Theory, and Uses and Gratifications Theory, the study adopted a mixed-methods research design that combined quantitative and qualitative approaches to provide a comprehensive understanding of the phenomenon. The target population comprised 836 married couples registered under the CITAM Ngong Marriage Care Ministry, from which a sample of 271 respondents was selected using stratified and simple random sampling techniques. Data was collected using self-administered questionnaires and focus group discussions. Quantitative data were analyzed using descriptive and inferential statistics through SPSS version 26, while qualitative data were analyzed thematically. The findings revealed that mobile phone-driven communication patterns significantly influence family functioning in both positive and negative ways. Mobile phones enhanced coordination, instant communication, and accessibility among family members, particularly in work-related and emergency situations. However, excessive phone use during meals, family gatherings, and shared activities reduced face-to-face interaction, weakened emotional intimacy, increased misunderstandings, and contributed to fragmented communication within households. The study further established a significant relationship between communication patterns and family functionality, with families reporting improved cohesion and stronger emotional connection when deliberate phone-use boundaries were implemented. The study concludes that while mobile phones remain essential communication tools, intentional regulation and balanced usage are necessary to preserve healthy family interactions. The study recommends adopting family digital-use policies, promoting device-free family moments, and implementing sensitization programs on healthy communication habits within households.