The Role of Leadership Styles in Shaping Service Delivery Within Kenya’s Lamu Administration Police
DOI:
https://doi.org/10.70619/vol5iss5pp25-39-699Keywords:
Leadership styles, transformational leadership, autocratic leadership, service delivery, Lamu administration PoliceAbstract
This study examines the influence of leadership styles on service delivery within the Lamu Administration Police, Kenya. The research investigated how transformational and autocratic leadership approaches affect key service delivery outcomes in a region characterized by unique security challenges due to its proximity to the Somali border and expansive Boni Forest. Using a cross-sectional descriptive research design, the study surveyed 170 police officers across various ranks (constables to chief inspectors) to assess leadership perceptions and their impact on service delivery metrics. The findings reveal significant relationships between leadership styles and service delivery effectiveness. Regression analysis demonstrated that transformational leadership (β = 0.392, p < 0.001) had the strongest positive effect on service delivery, characterized by its ability to inspire officers, encourage innovation, model ethical behavior, and enhance community engagement. Conversely, autocratic leadership (β=-0.214, p<0.001) negatively affected service delivery due to its rigid, centralized approach that hindered innovation and flexibility. The research highlights that effective service delivery in Lamu's policing context depends significantly on leadership that balances structure with inspiration and autonomy with guidance. Based on these findings, the study supports implementing leadership training programs to develop skills like motivation and innovation among officers. Further, the study suggests reducing reliance on top-down methods by promoting participatory decision-making.
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Copyright (c) 2025 Paul Kahia Wanderi, David Ndumo, Samwel Njenga Njoroge
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