Effect of Project Manager’s Competence on Implementation of Mobile Banking Projects in Commercial Banks in Kenya

Abstract

The aim of the study was to determine the effect of project manager’s competence on implementation of mobile banking projects in commercial banks in Kenya. The study adopted a descriptive research design. The target population was mobile banking projects from six Tire one commercial banks in Nairobi County. The unit of observation comprised of 244 project officers. Stratified random sampling method was used to select 149 respondents. Primary data was obtained using semi- structured questionnaires. In analyzing qualitative data, thematic analysis was applied. Quantitative data was analyzed using descriptive statistics and inferential statistics. The findings indicated that project manager competence and implementation of mobile banking project in commercial banks are directly and significantly associated (r=0.737, p=0.000). Therefore, it can be concluded that project manager competence is important when implementing mobile banking projects. The project manager should possess effective project management skills, leadership skills, technical skills and analytical skills to be able to effectively deliver mobile banking projects. The experience of the project manager is also critical in ensuring successful implementation of mobile banking projects. Consequently, the research concluded that project manager competence has a positive and significant contribution to project implementation in the context of mobile banking projects by commercial banks in Nairobi County, Kenya.