Effect of Staff Digital Literacy on Customs Goods Clearance at Jomo Kenyatta International Airport, Kenya

Abstract

Purpose: The clearance of imported goods at airports used the risk-based management customs systems of clearance to enhance faster clearance of goods from air cargo complexes, the use of Electronic Data Interchange (EDI), there was quick cargo clearance of perishable cargo, and uniform and simple procedure of cargo handling. There were e-payment systems that enhanced faster clearances with an overall aim of minimizing dwell time of cargo to be handled at the airport's storage complexes. The purpose of the study was to determine the effect of staff digital literacy on customs goods clearance at Jomo Kenyatta International Airport, Kenya.

Methodology: This study employed an explanatory research design. The target population of the study was 245 KRA employees. Data was collected using questionnaires. The data were coded and entered into the Statistical Package for Social Sciences (SPSS). Collected data was analyzed using descriptive and inferential statistics.

Results: The findings showed that staff digital literacy had a positive and significant effect on customs goods clearance (β=0.485, p=0.000).

Conclusion: KRA needs to engage its staff in digital literacy training.  Furthermore, gaining digital literacy skills helps staff to make use of all that technology has to offer in terms of learning, creativity, and teamwork, which enhances their custom goods clearances even more.