Effect of Information Technology Processes on Customs Performance of Logistics Companies in Mombasa County in the Last Five Years
DOI:
https://doi.org/10.70619/vol5iss8pp100-117-673Keywords:
Information technology processes, export booking module and electronic cargo trucking system, and customs performanceAbstract
The transportation and logistics industry is vital to global trade, facilitating the movement of goods across borders. However, customs performance among logistics companies in Mombasa County has been unsatisfactory, with inefficiencies and high transaction costs caused by nontariff barriers and complex customs procedures. This study investigated the effect of information technology processes on customs performance of logistics companies in Mombasa County over the past five years. Specifically, it examined the influence of the Export Booking Module and the Electronic Cargo Tracking System (ECTS). The study was anchored on the Diffusion of Innovation Theory and the Unified Theory of Acceptance and Use of Technology, adopting an explanatory research design. The target population comprised 732 registered logistics companies, from which 258 were selected through simple random sampling. Customs supervisors served as respondents, and data were collected using structured Likert-scale questionnaires. A pilot study among logistics companies in Kilifi County tested validity and reliability through factor analysis and Cronbach’s alpha. Data were analyzed using descriptive, correlation, and regression techniques and presented in tables and graphs. Results indicated that both the Export Booking Module (β=0.482, p=0.000) and ECTS (β=0.265, p=0.000) had positive and significant effects on customs performance. The study concluded that these technologies enhance data accuracy, transparency, and compliance while reducing delays and costs. It recommends wider adoption of automated export booking and tracking systems, improved staff training, and stronger collaboration with customs authorities to streamline documentation and improve logistics efficiency.
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