Change Management and Implementation of Enterprise Resource Planning Systems in Africa: A Case of Coca-Cola Central, East, and West Africa Headquarters
Keywords:
Change Management, Implementation, Enterprise Resource Planning SystemsAbstract
The implementation of Enterprise Resource Planning goes through a life cycle to ease the operations in an organization thus saving the organization on operational costs. Success in the accomplishment of the cycle can only be attained with full support from the leadership of the organization. The study aims to establish the effect of change management on the implementation of enterprise resource planning systems: the case of Coca-Cola Central, East, and West Africa headquarters. The study adopted the quantitative method and utilized a descriptive design. The target respondents were top-level managers, team leaders, and administrative staff. Data was collected using questionnaires. The data was processed using descriptive and inferential analysis. The study found that change management had a positive and statistically significant relationship with ERP implementation. The researcher recommends the need for keen consideration of change management during the implementation of Enterprise Resource Planning.
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Copyright (c) 2022 Francis Ndung’u Mwangi, Dr. Lucy Kinyua, Dr. Jane Muriithi
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